Nagad Privacy Policy — Data Protection & Information Policy

This Privacy Policy applies to nagad (nagad.click) and all its services. By creating an account, using our services, or visiting our website, you are considered to have accepted the terms of this Privacy Policy.

Nagad believes you should have full control over your personal information. That's why we're being completely transparent about what data we collect, why we collect it, and how it's used.

This policy applies only to individuals who are 18 years of age or older. nagad does not knowingly collect any information from minors.

Nagad collects your information in several ways. A full breakdown is provided below:

Nagad uses the information we collect for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To keep betting, deposit, withdrawal, and other services running smoothly.
• Personalization: To personalize services and promotions based on your preferences and usage patterns.
• Ensuring Security: To detect and prevent fraud, money laundering, and other unlawful activities.
• Fulfilling Legal Obligations: To meet regulatory authority requirements.
• Contact: To send important updates, security alerts, and promotional offers.
• Service Improvement: To analyze user experience and continuously improve our platform.

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time through your account settings or by contacting support.

Nagad never sells your information to third parties. However, data may be shared in the following limited circumstances:

• Payment Provider: With mobile banking providers such as bKash, Nagad, and Rocket — solely for the purpose of completing transactions.
• Technology Partner: With server hosting, analytics, and security service providers — all of whom adhere to the same privacy standards.
• Legal Authorities: With regulatory authorities where required by court order or legal obligation.
• Fraud Prevention: To assist law enforcement agencies in investigating money laundering or other criminal activities.

Nagad uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. nagad uses the following types of cookies:

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

Nagad uses industry-leading security measures to protect your information:

• 256-bit SSL Encryption: All data transfers are conducted through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Regular Security Audits: Periodic verification conducted by third-party cybersecurity experts.
• Access Control: Only authorized personnel may access user data.
• Automated Threat Detection: Measures in place to instantly detect and block suspicious activity.
• Data Backup: Regular encrypted backups stored in secure locations.

Nagad does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active Account Data: Retained for as long as your account remains active.
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• KYC Documents: 5 years after account closure (legal obligation).
• Support Chat Records: 2 years after the issue is resolved.
• Cookie & Analytics Data: 2 years.

Upon requesting account closure, all data beyond what is required by legal obligation will be deleted within 30 days.

As a nagad user, you have the following rights regarding your personal information:

To exercise these rights Help Center Contact us or directly support@nagad.clickto send us an email. We'll respond within 30 days.

Nagad's services are intended for individuals aged 18 and above. We do not knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• Proof of age documentation may be requested in cases where there is reasonable doubt.
• If a minor's account is identified, it will be suspended immediately and all associated data will be deleted.

Nagad may update this Privacy Policy as needed. In the event of any changes, we will take the following steps:

• The "Last Updated" date at the top of the page will be updated accordingly.
• If significant changes are made, a notice will be sent to your registered email and mobile number.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date.

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@nagad.click
• Help Center: Help Center page Contact our support team directly.
• Response Time: Responses are typically provided within 24–48 hours.

Once we receive a request to exercise your privacy rights, we will respond in writing within 30 days. For general inquiries, FAQ Page can view.